Refund policy

30-Day Money-Back Guarantee

We want you to feel the difference OJIV makes. If you're not satisfied for any reason, you have 30 days from the date of delivery to request a full refund — no return shipping required.

To request a refund, email us at support@ojiv.com with your order number and we'll take care of the rest — no forms, no return label, no hassle. Refunds are issued to your original payment method and typically appear within 5-10 business days of approval.

How to Request a Refund

• Email support@ojiv.com within 30 days of delivery
• Include your order number or the email address used at checkout
• Let us know why it wasn't right for you — this helps us improve

You do not need to return the bottle, used or unused, to receive your refund.

Subscription Cancellations

If you're on a Subscribe & Save plan, you can pause, skip, or cancel your subscription at any time from your account — no fees, no minimum commitment. Cancelling stops all future charges immediately; it does not retroactively refund past shipments (those are covered by the 30-day guarantee above).

Damaged or Incorrect Orders

If your order arrives damaged, defective, or isn't what you ordered, contact us at support@ojiv.com within 14 days of delivery with a photo of the item. We'll send a free replacement or issue a full refund right away — this doesn't count against your 30-day guarantee window.

Order Cancellations

Orders are processed quickly, so we can only cancel or modify an order if it hasn't shipped yet. Email support@ojiv.com as soon as possible and we'll do our best to catch it before it leaves our facility.